Directory of Emergency Helplines & Utility Services in Pakistan

Emergencies can strike at any moment, and during a crisis, every second counts. Having the correct and authentic emergency contact numbers saved on your phone can save lives, prevent disasters, and resolve daily civic issues efficiently.

Rescue Ambulance 1122 Emergency
Police Helpline 15 Security
Women Helpline 1043 Protection
Edhi Ambulance 115 Foundation
Fire Fighting 16 Fire Dept
Motorway Help 130 Highway
Traffic Updates 1915 Traffic Police
Bomb Disposal 042-99212111 Security
CTD Helpline 0800-111-11 Anti-Terrorism
Lahore Waste 1139 Sanitation
WASA Complaint 1334 Water Supply
LDA Authority 111-111-532 City Dev
Parking Company 0800-10001 Parking
FIA Cyber Crime 1991 Cyber Crime
Child Helpline 1121 Protection
NADRA Support 7000 Identity
Railway Inquiry 117 Transport
Anti-Corruption 1162 Corruption
Anti-Drug Help 1415 Health

This digital directory encompasses verified helplines, ensuring users’ calls will be answered, which enables users to seek medical assistance, report crimes, file complaints about the city’s cleanliness, or check electric bills, among other services, available to the residents of Lahore and to the citizens of Pakistan.

1. For Life and Medical Emergencies

In case of the imminent danger of a life or property, these are the first numbers to reach out to:

  • Rescue Ambulance (1122): Punjab’s most trusted emergency and rescue service. Call 1122 for medical assistance in accidents, collapses of buildings, or other rescue situations.
  • Police Helpline (15): For an instant police response, if a crime is being committed or if there are any threats to the security, the police are available on call.
  • Edhi Ambulance (115): Pakistan’s biggest private ambulance empire. For emergency medical services or simply for transport of patients, Edhi Ambulance operates 24×7.
  • Fire Brigade (16): For emergencies concerning fires, the central fire department can be contacted to avoid any emergency that can be a loss of life and property.

2. Protection of Women, Children, and Citizens

For the sake of public safety and the protection of the most vulnerable, there are specific helplines set up by authorities.

  • Women Safety Helpline (1043): For incidents of harassment, domestic violence, or assistance in safety that is required, a passing woman can reach out and report.
  • Child Protection Helpline (1121): Child abuse, a missing child, child labor, and other related instances can be reported to the Child Protection and Welfare Bureau.
  • FIA Cyber Crime (1991): Are you a victim of online harassment, fraudulent acts, or hacking? The FIA (Federal Investigation Agency) can be approached to report cyber crimes.
  • Anti-Corruption Helpline (1162): Help in eradicating corruption from the country by reporting instances of bribery and unethical behavior in public service.
  • Helpline (1415): ANF offers a secure space to report cases of drug peddling and seek drug-related rehabilitation options.

3. Security, Transit & Traffic

For a safer journey and to report serious threats, utilize the following dedicated services:

  • Motorway Police (130): Get assistance related to breakdowns, accidents, or traveling safely on the National Highways and Motorways.
  • City Traffic Police (1915): For traffic updates, assistance in severe traffic jams, or road awareness issues in Lahore.
  • Railway Inquiry (117): Get information about train schedules, delays, and ticket queries throughout Pakistan.
  • Counter Terrorism Dept – CTD (0800-111-11): You can report suspicious activities, unattended bags, and terrorism threats in the most confidential manner.
  • Bomb Disposal Squad (042-99212111): For a suspicious bomb or explosive device, please contact the relevant unit.

4. Lahore City Administration & Civic Issues

City residents can utilize the following Unified Access Numbers (UAN) set up by the Lahore City Administration to address everyday civic concerns:

  • LWMC (1139): Get in touch with Lahore Waste Management Company for garbage collection, street cleaning, or reporting illegal dumping.
  • WASA Complaint (1334): For issues related to water scarcity, contaminated water, or broken sewerage, WASA’s central complaint office is operational 24 hours.
  • LDA Authority (111-111-532): General queries and complaints regarding Lahore Development Authority, housing schemes, and related infrastructure.
  • Lahore Parking Company (0800-10001): For the report of illegal parking charges, fraudulent fees, or issues at public parking lots.

5. Identity Management & Daily Utilities

Now, you can avoid the hassle of office visits and manage your routine activities:

  • NADRA Support (7000): You can verify your CNIC, check application statuses, and get information about ID cards directly from NADRA.
  • Utility Bills Online: Forget about waiting for paper bills in the mail. Our portal allows you to view your Electricity Bills (LESCO/WAPDA) and Sui Gas Bills (SNGPL) online in real time.

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